Terms and Conditions

1. Scope

These Terms and Conditions apply to all contractual relationships between

(hereinafter referred to as the “Provider”) and its customers.

For the purposes of these Terms, customers include both consumers and business customers (entrepreneurs) within the meaning of applicable Austrian law.

Any deviating or supplementary terms and conditions of the customer shall not become part of the contract unless expressly agreed in writing.

2. Subject matter of the contract

In particular, the Provider renders the following services:

• Manufacture of custom-made 3D-printed components
• Development and delivery of digital models, CAD data and technical documentation
• Software development and software-related services
• Consulting, development and technical support services

The specific scope of services results from the respective offer, order and/or the underlying project description.

3. Conclusion of contract

Offers by the Provider are subject to change and non-binding. A contract is concluded by written or electronic order confirmation or by the Provider commencing performance.

4. Prices and payment terms

All prices are stated in euros plus statutory VAT, unless explicitly stated otherwise.

Invoices are payable within 14 days from the invoice date without deduction. The Provider is entitled to invoice partial services separately.

5. Payment processing

Payment processing may be carried out via external payment service providers, in particular Stripe Payments Europe Ltd. The terms and conditions of the respective payment service provider apply in addition.

6. Customer cooperation obligations

The customer is obliged to provide all information, data and documents required for performance completely, correctly and in a timely manner.

Delays or additional effort caused by incomplete or incorrect information shall be borne by the customer.

7. Performance periods, delivery and transfer of risk

Performance and delivery periods are binding only if expressly agreed in writing.

For consumers, the risk passes upon handover of the goods to the customer. For business customers, the risk passes upon handover to the carrier/shipping service provider.

8. Warranty

8.1 Business customers (B2B)

For business customers, the warranty period is 12 months from handover. Defects must be reported in writing without undue delay, but in any case within 14 days after becoming apparent.

8.2 Consumers (B2C)

For consumers, statutory warranty provisions apply.

9. Right of withdrawal

Consumers generally have a statutory right of withdrawal.

• that are made to the customer’s specifications
• that are clearly tailored to personal needs
• where the Provider has started performance before the end of the withdrawal period with the customer’s explicit consent (for services/digital content)

However, the right of withdrawal does not apply to contracts for goods that are made to the customer's specifications or clearly personalized.

10. Liability

The Provider is fully liable for damages caused by intent or gross negligence, as well as for injury to life, body or health.

In the case of slight negligence, the Provider is liable only for breach of essential contractual obligations and limited to the typically foreseeable damage.

Towards business customers, liability for loss of profit, production downtime and indirect damages is excluded to the extent permitted by law.

These limitations of liability do not apply where mandatory statutory liability provisions apply.

11. Retention of title

Delivered goods remain the property of the Provider until full payment has been made.

12. Usage rights and intellectual property

All content, models, drawings, software components and work results created by the Provider remain the Provider’s intellectual property.

After full payment, the customer receives a simple, non-transferable right of use for the contractually agreed purpose.

13. Data protection

Personal data is processed in accordance with applicable data protection laws. Further details can be found in the privacy policy on the website.

14. Governing law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For business customers, the exclusive place of jurisdiction is the Provider’s registered office. For consumers, the statutory places of jurisdiction apply.

15. Severability clause

If individual provisions of these Terms are wholly or partly invalid, the validity of the remaining provisions shall remain unaffected.